Retail Cover Supervisor (Zero Hours) - Poole and Christchurch

Blue Cross For Pets; Poole; On-site; GBP 60,000 - 80,000; Part time

Job summary

A charitable organization in Poole is seeking a Retail Cover Supervisor to provide support to their retail teams. You will play a vital role in maintaining customer service standards while managing a team of volunteers. Previous retail and supervisory experience are essential. The position offers flexible hours and competitive pay, enabling you to make a direct impact on the charity's mission.

Benefits

Programs for physical and mental wellbeing support

Free access to GP services

Pension scheme with enhanced employer contribution

Charity worker discounts across retailers

Qualifications

• Previous experience working in a retail environment.
• Proficient in cash handling and reconciliation.
• Supervisory experience is a plus.
• Thrives in a customer-facing environment.
• Possesses computer literacy and administration skills.

Responsibilities

• Provide essential support to in-store teams and ensure smooth shop operations.
• Assist with customer service, stock management, and general shop duties.
• Maintain high standards of service and presentation.

Skills

Retail experience

Cash handling

Supervisory experience

Customer service

Computer literacy

Job description

Retail Cover Supervisor (Zero Hours) - Poole and Christchurch

Application Deadline: 28 September 2025

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Poole

Reporting To: Shop Manager

Compensation: £13.69 / hour

Description

Contract: Zero Hours

Salary: £13.69 p/hour

Location: High Street, Poole and Saxon Square, Christchurch

Closing date: Sunday 28th September 2025

Our generous supporters donate a mixture of clothes, books, toys, household goods and soft furnishings that we sell in our shops and online. All the money raised goes towards enabling Blue Cross to support sick, injured, and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

By joining us as a Cover Supervisor, means you will have a direct impact to the charities mission whilst working flexible days that suit you and your lifestyle and leading our team of volunteers to provide quality customer service to encourage the community to shop and donate with us!

More about the role

As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly.

You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!

Internally, this role is known as a Standby Shop Assistant.

About you

We are looking for someone who:

• Has previous experience working in a retail environment.
• Is proficient in cash handling and reconciliation.
• Has supervisory experience.
• Thrives in a customer-facing environment.
• Possesses computer literacy and administration skills.

It would also be great if you have experience:

• Managing volunteers.

How to apply

Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programs for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the “why work for us” page on our website.