Retail Cover Supervisor (Zero Hours) - Poole

Blue Cross UK; Poole; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a reputable charity as a Cover Supervisor in Poole, where you can make a direct impact on supporting sick and homeless pets. This flexible, zero-hours contract role allows you to lead a team of dedicated volunteers while ensuring excellent customer service in our shops.

Benefits

Programmes for physical and mental wellbeing support

Free access to 24/7 GP services

Pension scheme with enhanced employer contribution

Charity worker discounts across various retailers

Qualifications

• Previous retail experience required.
• Supervisory experience is a plus.
• Thrives in customer-facing roles.

Responsibilities

• Provide support to instore teams to keep shops running smoothly.
• Assist with customer service and stock management.
• Lead a team of volunteers in delivering quality service.

Skills

Cash handling

Customer service

Supervisory skills

Computer literacy

Job description

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Location: Poole

Application Deadline: 6 July 2025

Department: Fundraising, Comms & Engagement

Location: Poole

Compensation: £13.69 / hour

Description

Contract: Zero Hours
Salary: £13.69 p/hour
Location: High Street, Poole
Closing date: 6th July 2025


Our generous supporters donate a mixture of clothes, books, toys, household goods and soft furnishings that we sell in our shops and online. All the money raised goes towards enabling Blue Cross to support sick, injured, and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

By joining us as a Cover Supervisor, means you will have a direct impact to the charities mission whilst working adhoc days that suit you and your lifestyle and leading our team of volunteers to provide quality customer service to encourage the community to shop and donate with us!

More about the role

As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly.

You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!

Internally, this role is known as a Standby Shop Assistant.

About you

We are looking for someone who:
· Has previous experience working in a retail environment.
· Is proficient in cash handling and reconciliation.
· Has supervisory experience.
· Thrives in a customer-facing environment.
· Possesses computer literacy and administration skills.

It would also be great if you have experience:
· Managing volunteers.

How to apply
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers
  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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