Retail Cover Supervisor (Zero Hours) - Poole

Blue Cross For Pets; Poole; On-site; Full time

Job summary

Join a leading charity as a Retail Cover Supervisor in Poole, where you'll lead volunteers and ensure excellent customer service in our shops. This zero-hours role offers flexibility and the chance to make a real difference in the lives of pets. Enjoy competitive pay and a range of benefits, including generous holiday allowances and wellness programs.

Benefits

38 days holiday

Physical and mental wellbeing programs

Free 24/7 GP access

Physiotherapy advice

Health cash plan

Unlimited employee assistance program access

Enhanced pension scheme

Professional development support

Life assurance

20% Pet Plan pet insurance discount

Qualifications

• Experience managing volunteers is a bonus.

Responsibilities

• Lead a team of volunteers ensuring excellent customer service.
• Support in-store teams with customer service and stock management.
• Maintain high standards of service and presentation.

Skills

Retail Experience

Cash Handling

Supervisory Experience

Customer Service

Computer Skills

Job description

Retail Cover Supervisor (Zero Hours) - Poole

Application Deadline: 6 July 2025

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Poole

Reporting To: Shop Manager

Compensation: £13.69 / hour

Description

Our supporters donate clothes, books, toys, household goods, and soft furnishings, which we sell in our shops and online. All proceeds support Blue Cross in caring for sick, injured, and homeless pets, helping over 40,000 animals annually through our rehoming, veterinary, and education programs.

As a Cover Supervisor, you will have a direct impact on our mission while working flexible, adhoc days that suit your lifestyle. You will lead our team of volunteers, ensuring excellent customer service to encourage community shopping and donations.

More about the role

In this Standby Shop Assistant role, you will support our in-store teams to ensure smooth shop operations. Your duties include customer service, stock management, and general shop tasks. Shops operate Monday to Saturday, 09:00 to 17:00, and you will help maintain high standards of service and presentation.

This is a zero-hours contract with hours varying based on shop needs. We pay the National Living Wage (£12.21), with a total hourly rate of £13.69, including holiday pay. If you are passionate about making a difference in a supportive environment, we want to hear from you! Note: Internally, this role is called a Standby Shop Assistant.

About you

We are looking for someone who:

• Has retail experience
• Is proficient in cash handling and reconciliation
• Has supervisory experience
• Enjoys customer-facing roles
• Possesses computer and administrative skills

It would be a bonus if you have experience managing volunteers.

How to apply

Click the apply button below and complete the online application before the closing date. Applications are reviewed as received, and interviews scheduled accordingly. We reserve the right to close the vacancy early if response is overwhelming.

Blue Cross benefits

Our staff are vital to delivering our mission. We aim to provide a positive working environment, supporting your happiness and well-being. Our benefits include:

• 38 days holiday (rising to 43 with service, including Bank Holidays)
• Physical and mental wellbeing programs
• Free 24/7 GP access via MetLife, including private prescriptions
• Physiotherapy advice and face-to-face support
• Health cash plan
• Unlimited employee assistance program access
• Enhanced pension scheme
• Professional development support
• Life assurance
• 20% Pet Plan pet insurance discount
• Family-friendly policies
• Recognition schemes
• Annual volunteer days
• Retail discounts for charity workers

For more details, visit the 'why work for us' page on our website.