Retail COO and Operation Director PA - 12 month FTC

CLOSE BROTHERS; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company is seeking an Administrative Support professional to assist the Retail COO by managing schedules, arranging meetings, and providing high-quality customer service. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a proactive approach to support team activities. Flexible working options are available, promoting work-life balance.

Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Qualifications

• Demonstrable customer ethos.
• Focused attitude and ability to work on own initiative.
• Experience of interacting with a wide variety of people.

Responsibilities

• Manage diaries and arrange meetings effectively.
• Handle inbox management and respond accordingly.
• Support onboarding for new starters.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Attention to detail

Ability to multi-task

Job description

The Vacancy

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Retail Team where you will provide professional, proactive, and high-quality administrative support to Retail COO.

Working as part of the Retail team our ideal team member will have previous experience in anticipating needs, prioritising senior level time and effectively managing work schedules, diaries, travel, and correspondence with excellent customer service skills.

RESPONSIBILITIES

• Proactive diary management: arranging meetings and making travel arrangements, in addition to organising catering, room bookings and conference facilities
• Inbox management - flagging and responding if needed and appropriate
• Arranging and attending key offsites and events
• Onboarding new starters for Retail COO
• Ensuring the leader is well informed of upcoming meetings and papers are provided in sufficient time for preparation and review; keeping track of any actions for meetings
• Attend and take minutes/actions at key meetings and distribute as needed
• Take an active interest in departmental activities and keep up to date with projects in which leaders are involved with
• Liaising with vendors, raising purchase orders, processing expense claims, and training others on the relevant systems where required and in a timely manner
• Supporting with management of holiday requests and updating sickness records within the HR people system on behalf of senior management

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Demonstrable customer ethos
• Excellent written and verbal communication skills
• Experience of interacting with a wide variety of people in the workplace
• Excellent organisational skills and the ability to prioritise workload
• Focused attitude and the ability to work on own initiative
• Excellent attention to detail
• Ability to multi-task

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience of minute taking

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [e-mail] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion … Close Brothers Group

The Company

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

The Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Gym discounts

Purchase additional holiday