Retail Consultants | Aesop Selfridges, London | Part Time

Aesop Retail PTY LTD; London; On-site; GBP 150,000 - 200,000; Part time

Job summary

A leading retail company in London is seeking a Part Time Retail Consultant to engage and guide customers towards relevant products, ensuring an exceptional customer experience. Candidates should have a background in customer service and effective selling skills, along with strong communication and empathy. Flexible availability is required, with potential for late evenings and weekends. Fluency in additional languages is a plus.

Qualifications

• Experience in a customer service role is essential.
• Ability to effectively drive commercial outcomes.
• Demonstrated strong communication and problem-solving skills.

Responsibilities

• Engage and guide customers to relevant products.
• Deliver an inclusive customer experience.
• Participate actively in a team setting.

Skills

Customer service experience

Effective selling skills

Strong communication skills

Problem-solving skills

Team collaboration

Empathy in interpersonal relationships

Curiosity and understanding others

Knowledge of skin care

Knowledge of hair care

Knowledge of body care

Knowledge of fragrance

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• Strong communication and problem-solving skills
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

We are in search of Part Time retail consultants. Successful applicants will have flexible availability and may be required to work late evenings and weekends. Applicants who can demonstrate fluency in additional languages will be considered advantageous.