Retail Consultants | Aesop Central London | Part Time & Full Time

Aesop; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global retail organization in London seeks Retail Consultants to enhance customer experiences. You will engage with customers, providing guidance to relevant products, and create a welcoming environment. Candidates should have experience in customer service, effective selling skills, and a teamwork history. Offers include product discounts, wellness leave options, and employee development programs.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

Paid volunteering allowance

In-house product training

Competitive bonus opportunities

Access to LinkedIn Learning

Employee assistance programmes

Matched giving policy

Qualifications

• Experience in a customer service role or environment.
• Excellent selling abilities with a focus on commercial outcomes.
• Effective communication and problem-solving skills.
• History of teamwork and contributing positively to group efforts.
• Ability to empathize and manage interpersonal relationships.
• Curiosity and openness to understand diverse perspectives.
• Working knowledge of skin care is advantageous.
• Knowledge in hair care, body care, and fragrance is advantageous.

Responsibilities

• Engage, listen, and guide customers to relevant products.
• Deliver exceptional and inclusive customer experiences.
• Demonstrate products that address customer needs.

Skills

Customer service experience

Effective selling skills

Strong communication skills

Problem-solving skills

Team participation

Empathy in interpersonal relationships

Open mindset

Knowledge of skin care

Knowledge of hair care and body care

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment

• Effective selling skills and the ability to drive commercial outcomes

• Strong communication and problem-solving skills

• History of successfully participating in and contributing to a team

• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Working knowledge of skin care and skin care industry (advantageous)

• Knowledge of hair care, body care, fragrance and home categories (advantageous)

We are in search of Full Time and Part Time retail consultants. Applicants will be considered across central London signature stores and the successful applicants will have flexible availability and be open to location.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Up to 50% product discount and bi-annual complimentary product allocation

• Cycle to work scheme

• Summer wellness leave options and paid volunteering allowance for all employees

• In-house Product and Core skills training

• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning

• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.