Retail Consultant | Aesop Harrods, London | Part Time

Aesop; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join an innovative retail organization that values inclusivity and sustainability. As a Retail Consultant, you will engage with customers, providing personalized guidance and fostering meaningful interactions. This role emphasizes empathy and communication, ensuring a positive experience for every customer. With a commitment to professional development, this part-time position offers opportunities for growth in a supportive environment. Contribute to a company that actively seeks to balance people, planet, and profit while enhancing customer satisfaction and driving commercial success.

Qualifications

• Experience in customer service roles with a focus on engagement.
• Strong communication and selling skills to drive commercial outcomes.

Responsibilities

• Engage and guide customers to relevant products during interactions.
• Deliver exceptional customer experiences that contribute to commercial success.

Skills

Customer Service Experience

Effective Selling Skills

Strong Communication Skills

Empathy

Team Participation

Knowledge of Skin Care

Fluency in Arabic

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• Strong communication skills - Fluency in Arabic desirable
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is Part Time, 16 - 24 hours per week and operates an on-site working pattern.