Retail Consultant | Aesop Duke of York Square, London | Full Time & Part Time

Aesop; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player seeks a Retail Consultant to enhance customer engagement and deliver exceptional service. This role involves welcoming customers, understanding their needs, and guiding them to suitable products. With a commitment to sustainability and inclusivity, the company fosters a supportive environment for professional growth. Join a team that values diverse perspectives and encourages personal development through training and community initiatives. If you are passionate about customer service and eager to make a positive impact, this opportunity is perfect for you.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

Paid volunteering allowance

In-house product training

Competitive bonus opportunities

Access to LinkedIn Learning

Employee assistance programmes

Complimentary subscription to Headspace

Matched Gifting Policy

Qualifications

• Experience in customer service roles is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Engage and guide customers to relevant products.
• Deliver exceptional customer experiences in-store.

Skills

Customer Service Experience

Effective Selling Skills

Communication Skills

Problem-Solving Skills

Empathy

Education

High School Diploma

Job description

Retail Consultant | Aesop Duke of York Square, London | Full Time & Part Time

Join to apply for the Retail Consultant | Aesop Duke of York Square, London | Full Time & Part Time role at Aesop

Retail Consultant | Aesop Duke of York Square, London | Full Time & Part Time

4 days ago Be among the first 25 applicants

Join to apply for the Retail Consultant | Aesop Duke of York Square, London | Full Time & Part Time role at Aesop

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We Are Looking For

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• Strong communication and problem-solving skills
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
  
  

This position has the potential to be Full Time, 40 hours per week or Part Time 32 hours per week and operates an on-site working pattern. Please kindly specify on your application if you are looking for Part Time or Full Time.

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Up to 50% product discount and bi-annual complimentary product allocation
• Cycle to work scheme
• Summer wellness leave options and paid volunteering allowance for all employees
• In-house Product and Core skills training
• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
  
  

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

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