Retail Consultant | Aesop Coal Drops Yard, London | Full Time

Aesop; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading global retail organization seeks a Retail Consultant for their London location. This full-time role emphasizes customer engagement and inclusive experiences, offering professional development and various employee benefits, including product discounts and wellness initiatives.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

Paid volunteering allowance

In-house training

Competitive bonus opportunities

Complimentary access to LinkedIn Learning

Employee assistance programmes

Subscription to Headspace mindfulness app

Matched Gifting Policy

Qualifications

• Experience in a customer service role is essential.
• Demonstrated ability in effective selling and team contribution.
• Strong communication and problem-solving skills required.

Responsibilities

• Engage customers and guide them to relevant products.
• Deliver exceptional customer experiences.
• Contribute to commercial success through effective selling.

Skills

Customer service experience

Effective selling skills

Communication

Problem-solving

Empathy

Job description

Social network you want to login/join with:

Retail Consultant | Aesop Coal Drops Yard, London | Full Time, London

col-narrow-left

Client:

Aesop

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

f3cc8bbea9c3

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

Experience operating within a customer service role or environment

Effective selling skills and the ability to drive commercial outcomes

History of successfully participating in and contributing to a team

Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all

Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

Strong communication and problem-solving skills

Working knowledge of skin care and skin care industry (advantageous)

Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is Full Time, 40 hours per week and operates an on-site working pattern.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

Up to 50% product discount and bi-annual complimentary product allocation

Cycle to work scheme

Summer wellness leave options and paid volunteering allowance for all employees

In-house Product and Core skills training

Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance

Suite of options to aid development, including complimentary access to LinkedIn Learning

Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.