Retail Consultant

RACQ; Stafford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused organization is seeking a Retail Consultant in Stafford to provide exceptional customer service and deliver tailored solutions. No experience is necessary, but a desire to learn and help others is crucial. The role includes full-time hours with competitive pay and a commitment to employee development and flexibility.

Benefits

Financial benefits and discounts

Paid volunteer leave

Flexible working options

Discounts on health programs

In-house development programmes

Qualifications

• Desire to help others thrive in a fast-paced sales environment.
• Ability to adapt to change and build meaningful relationships.
• Strong written and verbal communication skills.

Responsibilities

• Create exceptional customer service experiences for members.
• Deliver tailored solutions across a range of products and services.
• Engage with members face-to-face and via phone.

Skills

Customer service

Communication skills

Willingness to learn

Sales experience

Job description

At RACQ we are good people doing good things making a positive impact every day with opportunities to learn, grow, and be more.

About the Role

RACQ Stafford is looking for a fun, energetic sales and service superstar to join our team. It is not necessary to have experience; however, sales experience in a previous role is desirable and importantly a willingness to learn. We will provide a comprehensive and tailored training programme to set you up for success.

As a Retail Consultant you will create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance insurance and banking products and services.

• Rate of pay at commencement is $34.49 Super
• Full Time – 37.5hrs per week
• Monday to Friday 8:30am – 4:30pm

About You

Customer service and a desire to help is key. We are seeking applicants who love to help others thrive in a fast‑paced sales environment, can adapt to change, build meaningful relationships with colleagues, and have an excellent work ethic.

You will be eager to learn, happy to deal with members face‑to‑face and via phone, and have a can‑do attitude. Strong written, verbal, and communication skills are required.

Why Join RACQ

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community yet small enough to nurture your professional and personal development.

By joining RACQ you’ll be part of new sustainability initiatives including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and battery ‘Green Home’ and Car Loans and many other products and initiatives. We will continue to advocate for research and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly people of Aboriginal and Torres Strait Islander heritage and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement please advise us at the time of applying.

What We Offer You

At RACQ we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from, some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest
• A range of flexible working and leave options – parental leave of 13 weeks, primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural / religious reasons, personal leave for wellbeing, gender affirmation leave
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP)
• Invest in your development with in‑house development programmes and access to an extensive digital learning platform

You can check out all our employee benefits at [link] to apply to do good stuff daily.

Please note: to objectively and comprehensively assess your potential and suitability for the role RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification / education, professional membership, criminal history, credit bankruptcy watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process.