Retail Collection and Delivery Driver

North West Air Ambulance Charity; Liverpool; On-site; GBP 23,000; Full time

Job summary

A life-saving charity is seeking a Retail Collection and Delivery Driver based in Speke. The role involves ensuring timely delivery and collection of goods to support retail stores, while providing exceptional service to donors. The successful candidate will demonstrate excellent driving skills, effective communication, and strong organizational abilities. This role requires a full driving license and offers a fixed-term contract for 6 months.

Qualifications

• Full driving license required.
• Experience in route planning and organization.
• Knowledge of health & safety in the retail sector.

Responsibilities

• Deliver and collect goods, ensuring excellent customer service.
• Plan and prioritize work schedules effectively.
• Maintain vehicle standards and complete health and safety checks.

Skills

Driving Skills

Route Planning

Organizational Skills

Customer Service

IT Literacy

Education

Basic English and Maths

Job description

Join a life-saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life-changing difference. We provide emergency medical treatment when time is critical.

As a charity, we have developed our service by embracing change, which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

Job Title: Retail Collection and Delivery Driver

Location: Speke

Reporting To: Transport Manager

Working Hours: 35 hours per week

Salary: £22,933.74

Fixed Term Contract: 6 months

Overall Purpose of the Role: To support our retail stores by ensuring timely delivery and collection of goods, reviewing orders, loading and unloading vans, and providing exceptional customer service to supporters and donors.

Main Duties and Responsibilities:

1. Work according to agreed van operation procedures, organize and plan routes with good knowledge of the North West.
2. Ensure regular delivery of donated stock to shop managers, including rotated stock.
3. Record detailed information on collections and deliveries using collection books.
4. Attach Gift Aid sign-up leaflets to every house collection and encourage donors to sign up.
5. Post house-to-house collection sacks to designated routes when required.
6. Collect and deliver furniture donations as needed.
7. Ensure all donations are processed with management.
8. Work independently with good initiative and as part of a team.
9. Plan and prioritize work schedules.
10. Handle collected and delivered items carefully, ensuring they are kept in excellent condition.
11. Maintain vehicle standards, record housekeeping, and complete health and safety checks monthly.

Person Specification

Physical: Comfortable with heavy lifting and manual handling.

Experience: Excellent driving skills, experience in route planning and organization, experience working with volunteers, knowledge of health & safety in retail sector.

Skills: Basic English and Maths, effective communication across multiple sites, strong organizational skills, enthusiasm, teamwork, customer service, IT literacy.

Personal Attributes / Abilities:

• Full driving license required
• Ability to manage time with conflicting priorities
• Open, adaptable, honest, and reliable