Retail Centre Manager

Kerr's Tyres; Craigavon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tyre services company in the UK is looking for a Retail Centre Manager to oversee operations in Portadown. This role requires strong leadership, prior management experience, and exceptional customer service skills. The successful candidate will manage day-to-day operations, ensure compliance with company standards, and develop a high-performing team. Benefits include a company car and employee discounts.

Benefits

Company Car

Employee discount

Referral programme

Bonus scheme

Qualifications

• Previous centre management experience required.
• Strong leadership and organisational skills necessary.
• Outstanding customer service skills essential.

Responsibilities

• Daily running of the Centre including KPIs and customer service.
• Establish and define strategic objectives for growth.
• Maximise revenue and manage budgets effectively.

Skills

Centre management experience

Leadership skills

Customer service skills

Knowledge of tyre fitting

Experience with point-of-sale systems

Job description

Retail Centre Manager

Location: Portadown

Job Type: Full time, permanent. In-person.

Benefits: Company Car, Company events, Company pension, Employee discount, Employee mentoring programme, Free, on-site parking, Referral programme, Store discount, Bonus scheme

Requirements

Essential Criteria:

• Previous centre management experience
• Strong leadership and organisational skills with the ability to develop and motivate staff
• Knowledge of tyre fitting, balancing, alignment, and basic vehicle maintenance
• Outstanding customer service skills
• Experience using point-of-sale systems, stock management software, and basic office applications
• Ability to prepare and manage budgets, control costs, and ensure business opportunities.

Desirable Criteria:

• Full licence
• Comprehensive understanding of tyre types, fitting procedures, wheel alignment, balancing, and puncture repairs.
• Prior management experience in tyre or auto service centre

Responsibilities

• Daily running of the Centre including development, growth, compliance, breakdowns, deliveries, customer service and achievement of KPIs
• Establish and define strategic objectives by gathering pertinent business, financial, service and operations information; identifying and evaluating outcomes and best practice
• Maximise revenue and accomplish financial objectives through effective forecasting, cost control, budgets and targets; scheduling expenditures and corrective actions
• Commit to high customer care standards; maintain quality assured customer service standards and satisfaction, analyse and resolve customer service issues, identify trends and recommend system improvements to exceed customer service
• Build and support an effective team within the Centre through successful recruitment, selection, on-boarding, training and knowledge sharing ensuring Company and customer objectives are achieved
• Manage the performance and development of the Centre team through organising workload, delegating tasks, inspections, professional development, mentoring, coaching and training
• Contribute to Centre team effort, assisting staff by performing the tasks with them, testing, checking, replacing and repairing tyres and automotive parts; balancing and re-aligning wheels to accomplish results
• Maintain and check stock and the operation of equipment and vehicles, identify, evaluate and organise repairs of worn and faulty components, source new innovations, methods and techniques to add value to the Centre
• Maintain the cleanliness of the Centre, workshop, reception and Company vehicles; ensure all staff have a high standard of appearance and uniform
• Develop technical knowledge by attending training, reviewing relevant publications and establishing personal networks
• Liaise with the other Centre Managers and ensure sound communication to drive Company objectives
• Nurture communication within the Centre team through frequent team meetings, with agreed agendas and toolbox talks and formal monthly meetings
• Understand and adhere to Company policies and procedures to ensure a safe, secure and legal work environment
• Adhere to all rules and regulations including Health and Safety obligations, requirements and the reporting of accidents
• Undertake any other reasonable duties as shall from time to time be required by the Company within the competency of the role and post holder