Retail business owner

Specsavers; Wembley; On-site; GBP 35,000 - 64,000; Full time

Benefits offered by this job

Car allowance or company car

30% of profits via dividends

Ownership opportunity

Brand and training support

Job summary

Specsavers is expanding its Audiology Domiciliary Joint Venture in North West London, offering an equity stake and strong financial incentives. The Customer Service Partner will own 30% of the business, receive a £35,000 salary plus a £5,000 car allowance or company car and dividends, with extensive training and brand support.

The role combines leadership, strategic development and community engagement, enabling delivery of in-home hearing care across Harrow, Wembley, Brent and surrounding areas.

Qualifications

• Management, retail, healthcare, hospitality or customer service leadership experience.
• Strong commercial awareness and business acumen.
• Passion for delivering outstanding customer care.
• Full UK driving licence.
• Ambition to become a business owner.

Responsibilities

• Lead and develop a high-performing team.
• Deliver exceptional customer experiences at every touchpoint.
• Support the growth of the business across the territory.
• Build strong relationships within local communities and healthcare networks.
• Help customers access life-changing hearing solutions in their homes.
• Contribute to strategic business decisions and commercial performance.
• Maintain the high clinical and customer care standards Specsavers is known for.

Skills

Leadership

Customer focus

Commercial awareness

Team development

Driving licence

Job description

Audiology Domiciliary Customer Service Partner (CSP)

North West London - Joint Venture Partnership Opportunity

Salary: £35,000 + £5,000 Car Allowance (or Company Car) + Dividends

Own a business. Change lives. Build your future.

At Specsavers, we believe hearing care should be accessible to everyone. That's why our Domiciliary Audiology business brings expert hearing services directly to customers in their own homes and communities.

We're looking for an ambitious and commercially minded Customer Service Partner (CSP) to join our Audiology Domiciliary Joint Venture business across North West London, supporting customers throughout a vibrant and expansive territory that spans some of the capital's most diverse and well-connected communities.

This isn't just another management role. It's a genuine opportunity to become a business owner, share in the success of the business and build a long-term asset for your future, all with the support, scale and security of the Specsavers brand behind you.

A thriving territory with huge potential

Covering a large and diverse area across North West London, you'll serve customers across a well-established territory that includes communities from Harrow, Wembley and Brent in the west and centre, through to Hampstead, Camden and Islington in the east, and north towards Barnet and Enfield.

This territory combines densely populated urban neighbourhoods, affluent residential areas and thriving suburban communities, creating excellent opportunities to deliver life-changing hearing care services directly in customers' homes. With a growing ageing population, strong healthcare networks and significant scope for business development, North West London provides outstanding foundations for long‑term growth and success.

What's Different About This Opportunity?

As a Specsavers Customer Service Partner, you'll become an 'A' shareholder in the business, owning 30% of the business.

That means you'll benefit from:

• A guaranteed annual salary of £35,000
• 30% of business profits through dividends
• A £5,000 car allowance or company car
• The opportunity to build real business equity
• The autonomy to help shape and grow the business
• The support of one of the UK's most trusted healthcare brands

This is your chance to step beyond employment and into ownership.

What You'll Be Doing

As a key business leader, you'll play a pivotal role in driving the success of the venture by:

• Leading and developing a high-performing team.
• Delivering exceptional customer experiences at every touchpoint.
• Supporting the growth of the business across the territory.
• Building strong relationships within local communities and healthcare networks.
• Helping customers access life-changing hearing solutions in their own homes.
• Contributing to strategic business decisions and commercial performance.
• Maintaining the high clinical and customer care standards Specsavers is known for.

Who We're Looking For

We're looking for someone with the ambition, leadership skills and customer focus to help build a successful business.

You'll have:

• Management, retail, healthcare, hospitality or customer service leadership experience
• Strong commercial awareness and business acumen
• A passion for delivering outstanding customer care
• The confidence to lead people and drive performance
• A full UK driving licence
• The ambition to become a business owner and make a real impact in your community

Full Training and Development Provided

We'll support you to complete the Audiology Practitioner Course within your first 12 months, giving you the skills and knowledge to support delivery of hearing care services alongside qualified clinicians.

You’ll also benefit from:

• Industry-leading training programmes
• Ongoing business coaching and mentorship
• Dedicated operational and administrative support
• Access to market-leading technology and systems
• Comprehensive healthcare and pension benefits

Why Specsavers?

For over 40 years, Specsavers' pioneering Joint Venture Partnership model has empowered thousands of partners to build successful businesses while making a genuine difference in people's lives.

You’ll have the freedom, pride and financial rewards of business ownership, backed by the expertise, investment and support of a trusted, family‑founded organisation.

Ready to take the next step?

If you're looking for more than just a job and want the opportunity to own, grow and shape a successful healthcare business, we'd love to hear from you.