Retail Business Manager

St Elizabeth Hospice; Ipswich; On-site; GBP 31,000 - 35,000; Full time

Job summary

A charitable hospice organization in Ipswich is seeking an individual to oversee their retail central operation department. The role involves managing a central team responsible for supporting the retail portfolio and driving income generation. The ideal candidate will be performance-driven with strong project management and multi-tasking skills. A passion for improving the lives of individuals in palliative care is essential.

Qualifications

• Experience in overseeing retail operations.
• Strong leadership skills to manage central team.
• Ability to drive income generation through diverse channels.

Responsibilities

• Oversee the retail central operation department.
• Manage the central team supporting the retail portfolio.
• Play a key role in the senior leadership team.

Skills

Project management skills

Multi-tasking abilities

Performance driven

Job description

You will oversee our retail central operation department and outputs to aid Income generation delivery through our shop’s portfolio and other trading activity.

You will manage the main central team that supports the retail portfolio including new goods and gift aid activity whilst heading key support areas across the wider operation through process and system delivery.

The ideal candidate will have good project management skills and strong multi-tasking abilities. You will be performance driven and play a key role in the retail senior leadership team decision making to shape the future of our retail department.

About St Elizabeth Hospice

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves.

Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families. We have to generate over 70% of our funding ourselves and our Income Generation Team are key in helping us achieve this.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

What We Offer

The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

Job Details

• Location: Bramford Road, Ipswich
• Status: Permanent
• Salary: £31,000 – £34,178 per annum depending on experience
• Hours: 37.5 hours per week