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Retail Business Advisor 40 hours/week - London Stratford

Vodafone

London

On-site

Full time

9 days ago

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Job summary

Vodafone is seeking a Retail Business Advisor to provide exceptional service to business customers in London Stratford. This full-time role requires solution-based selling to meet customer needs and includes a competitive salary with various benefits. Join a company recognized for its commitment to inclusion and employee support.

Benefits

28 days holiday entitlement plus bank holidays

Employee discounts and retail vouchers

Pension plan and share schemes

Career development opportunities

Qualifications

Knowledge of business customer requirements and the market.
Ability to deliver outstanding service to business customers.
Experience in solution-based selling.

Responsibilities

Deliver a consistently brilliant shopping experience to business customers.
Promote and recommend Vodafone products and services.
Coach new team members and advocate for team learning.

Skills

Customer Service

Sales Skills

Problem Solving

Retail Business Advisor 40 hours/week - London Stratford

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Retail Business Advisor 40 hours/week - London Stratford

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Location: London Stratford

Salary: £ 15.42 per hour plus bonus and Vodafone benefits

Working Hours: 40 hours per week to include some weekends & Bank Holidays

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What You’ll Do

To deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

Advocates the Vodafone brand
Deliver your work operating within the current frameworks and processes of your team and department
Provide informal guidance when required to support new team members
Line manager feedback/reviews
Ownership of personal development
Undertake regular learning and development and align with company and FCA requirements
Adhere to company and regulatory policies and guideline at all times
Partaking in Vodafone’s security vetting process whenever required

Who You Are

Promote the store as the destination of choice for local business customers
Deliver the best service on the high street to our business customers
Have a deep knowledge of business customer requirements and the market
Store specialist for all business related products and bring these to life for our customers
Advocate our business products and services across the store team, role modelling our approach to business customers
Generate business leads to business teams & prospect in my local business community
Ownership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required
Recommend suggestions to the Store Manager on how to improve customer service
Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Information Services, IT Services and IT Consulting, and Telecommunications

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