Retail & Bar Assistant

Merlin Entertainments Group; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join the SEA LIFE London Aquarium as a Retail and Bar Assistant! This seasonal role involves providing excellent customer service, upselling products, and ensuring top-notch presentation within a vibrant environment. Flexibility is essential, particularly on weekends, as you help create magical experiences for our guests.

Benefits

Monthly bonus based on customer satisfaction

25% discount in our retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets to attractions

Employee pricing up to 55% off cinema tickets

Qualifications

• 18 years of age or older.
• Previous experience in a fast-paced retail or guest-facing role.
• Confidence in upselling and chatting with guests.

Responsibilities

• Be the friendly face behind the till, shop floor, or bar.
• Welcome every guest like they’re stepping into a magical underwater world.
• Keep the shop stocked, spotless and looking shipshape.

Skills

Customer Service

Upselling

Attention to Detail

Job description

What you'll bring to the team

Ready to be part of an adventure surrounded by glittering scales, humongous tentacles, and razor-sharp smiles? At SEA LIFE London Aquarium, we’re hunting for passionate Retail and Bar Assistants to help create unforgettable moments for our guests!

What you’ll be doing:

• Be the friendly face behind the till, shop floor, or bar.
• Welcome every guest like they’re stepping into a magical underwater world.
• Keep the shop stocked, spotless and looking shipshape, merchandised to perfection.
• Use your savvy to upsell sea-themed treasures and bar delights, smashing targets with every chat.
• Serve alcohol responsibly (Must be 18+ or turning 18 by July 1st).
• Spot sneaky stock loss and report it; we don’t like pirates in our crew.
• Help keep our aquatic playground safe, clean and running smooth, games, tech, and all.
• Know your fish facts and shop prices by answering guest questions like a true SEA LIFE insider.
• Jump in with ideas to make our guest experience even more fin-tastic.
• Keep queues short and spirits high, because nobody likes waiting (except maybe sharks).

These roles are seasonal, offering a minimum of 10 hours per week (predominantly weekends). Our attractions are open daily, so flexibility is needed during peak times.

Qualifications & Experience

• 18 years of age or older
• Previous experience in a fast-paced retail or guest-facing role
• Confidence in upselling and chatting with guests of all ages
• A flexible, can-do attitude (our attraction is open 7 days a week)
• A keen eye for detail – presentation and cleanliness are key
• A real passion for giving guests the best day ever

Benefits

• Monthly bonus based on customer satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.