Retail Associate PT - MALIN+GOTEZ London Battersea Power Station

MALIN + GOTEZ is recruiting Part time Retail Associates for their Battersea Power Station store.

Job Title: Retail Associate

Hours: Part time

Reports to: Retail Store Manager

Company Description: (MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 20+ flagship apothecaries in NYC, LA, London, and Hong Kong; along with an expanding presence online through www.malinandgoetz.com. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford, and Sephora; and amenity partners that include 5* hotels, spas, and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Summary: (MALIN+GOETZ) is looking for dynamic Retail Associates that are focused, motivated and assertive to join the team in our Battersea Power Station store in London. Ideal candidates are interested in growing with us into energetic sales specialists who are passionate about people, skincare, and (MALIN+GOETZ). This position will maximise sales goals, training, education, merchandising and new opportunities for long-term advancement.

Our Retail Associates possess a sincere understanding and appreciation of the (MALIN+GOETZ) culture, strengths, and mission to build relationships and grow our business. You must be an independent, self-starter, dynamic, persuasive, and articulate while focused on sales goals and results within our company parameters.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales:

1. Responsible for the day-to-day sales performance of the stores, the sales associate will proactively strive to reach the company sales goals and targets.
2. The sales associate should have full awareness of store performance by tracking daily, weekly and monthly goals as well as personal KPIs including average spending and sign-up rate.
3. Operating the Till System with speed and accuracy.
4. Keeping abreast of the latest company launches and promotions/offers.
5. Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.

Retail Experience:

1. Responding to the questions of customers by recommending an appropriate routine or product to meet their needs according to company product information and guidance.
2. Effectively sampling the customer with other products to further build their regimen.
3. Excellent organisational, communication and customer service skills.
4. Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
5. Providing engaging product demonstrations and consultations for both skincare products and fragrance.
6. Proactively builds a personal network of clients, fostering loyalty and building their personal regimen. Regularly maintaining communication with these clients through email and phone prospection.
7. Developing new and creative strategies to obtain additional business from present and prospective customers.
8. Productively schedule time and organise priorities.

Store Maintenance + Procedures:

1. Flexible with scheduling and available to work retail hours.
2. Processing Sales and Transactions, operating the Till System with speed and accuracy.
3. Adhering to company policies including returns, banking, inventory, and reporting.
4. Maintaining an exemplary standard of cleanliness and merchandising within the store environment.
5. Following company guidelines for product display and merchandising.
6. Following company guidelines for personal grooming and dress.
7. Proactively establish and maintain relationships with support depts. and external agencies.

Competencies:

1. Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
2. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
3. Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
4. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
5. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
6. Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience + Skills:

1. A proven track record in Retail Sales, preferably with experience in Beauty and Customer Service.
2. Beauty Experience preferred.
3. Strong computer knowledge and skills, including proficiency in Excel and PowerPoint.
4. Excellent verbal communication skills.
5. Excellent organisational skills, detail-oriented, self-motivated.

Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: MS Office

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an equal opportunity and affirmative action employer. We actively seek to maintain a diverse workforce, and MALIN+GOETZ therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or veteran status.