Retail Associate - Keyholder (38 hours) - Wembley

New Balance; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sportswear company in London seeks retail associates to engage and educate consumers. Responsibilities include managing store operations, delivering customer satisfaction, achieving KPIs, and maintaining store standards. Candidates should be passionate about retail and possess strong communication and teamwork skills. Flexible scheduling is required, including weekends and holidays. The role offers competitive compensation and multiple development opportunities.

Benefits

Competitive compensation

Potential to earn more through Retail Bonus Scheme

Great development opportunities

Inclusive working environments

Generous staff discount

Project involvement across Europe

Flexible uniform package

Responsibilities

• Open and close the store following procedures.
• Encourage continuous improvement through feedback.
• Achieve personal KPIs and contribute to store performance.
• Deliver customer satisfaction during the entire journey.
• Ensure store remains commercial following guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards.
• Perform additional duties as required.

Skills

Team Player

Customer service skills

Passion for retail and sales

Desire to learn

Basic maths skills

POS register understanding

Effective communication

Flexible work schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures

• Encourage continuous improvement through ongoing feedback

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.

• Help to ensure the store remains commercial as possible followingcompany guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package