Retail Associate - Keyholder (38 hours) - Trafford Centre

New Balance; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sportswear brand seeks passionate Retail Associates in Manchester. As part of a vibrant team, you will enhance customer experiences, drive store performance, and represent the New Balance brand. Opportunities for personal development and a supportive environment await you.

Benefits

Competitive compensation

Potential to earn through Retail Bonus Scheme

Great development opportunities

Inclusive working environments across European locations

Generous staff discount

Qualifications

• Demonstrate customer service skills.
• Ability to perform basic maths for retail operations.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Open and close the store following procedures.
• Deliver total customer satisfaction throughout the shopping experience.
• Achieve personal KPIs and contribute to store performance.

Skills

Team Player

Customer Service Skills

Passion for Retail

Effective Communication Skills

Tools

POS Register Systems

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures

• Encourage continuous improvement through ongoing feedback

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.

• Help to ensure the store remains commercial as possible followingcompany guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package