Retail Associate (8 hours, 3 months fixed term) - Leeds

New Balance; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

New Balance seeks Retail Associates in Leeds to engage and educate customers while delivering exceptional service. This role offers an opportunity to be a brand ambassador in a supportive environment, focusing on personal KPIs and customer satisfaction. Join a dynamic team and potential for earnings through a bonus scheme and generous discounts.

Benefits

Competitive compensation

Potential to earn more through Retail Bonus Scheme

Great development opportunities

Generous staff discount

Flexible uniform package

Qualifications

• Demonstrate customer service skills and engage with customers effectively.
• Ability to perform basic maths for retail operations.
• Flexible to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction through end-to-end customer journey.
• Maintain health, safety, and environmental standards.

Skills

Team Player

Customer Service Skills

Passion for Retail and Sales

Effective Communication

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Achieve personal KPIs and contribute to overall store performance.
2. Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
3. Help to ensure the store remains as commercial as possible following company guidelines.
4. Adhere to company’s policies and procedures.
5. Maintain health, safety, and environmental standards in the store.
6. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package