Retail Associate (38 hours) - Oxford Street

New Balance; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sportswear brand in London is seeking passionate retail associates who can provide exceptional service and engage customers. Ideal candidates are team players with strong communication skills and a flexible schedule. This role offers competitive compensation, opportunities for bonuses, generous staff discounts, and a supportive development environment.

Benefits

Competitive compensation

Potential for bonuses

Great development opportunities

Generous staff discount

Qualifications

• Demonstrated customer service skills are essential.
• A flexible work schedule including weekends and holidays is required.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction throughout the customer journey.
• Adhere to health, safety, and environmental standards.

Skills

Team Player

Customer Service Skills

Passion for Retail and Sales

Effective Communication Skills

Basic Maths Skills

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• To achieve personal KPI s and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package