Retail Associate (30 hours) - Livingston

New Balance; Livingston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate retail associates to join their team. This role focuses on engaging and educating customers, ensuring a memorable shopping experience from start to finish. You will play a key role in achieving store performance goals and maintaining a vibrant, commercial atmosphere. With a strong emphasis on customer satisfaction, this position offers a fantastic opportunity to grow within a supportive environment. If you love working with people and have a passion for retail, this is the perfect chance to become a brand ambassador for a leading sportswear brand.

Benefits

Competitive Compensation

Retail Bonus Scheme

Great Development Opportunities

Generous Staff Discount

Flexible Uniform Package

Qualifications

• Ability to engage and excite customers while providing excellent service.
• Demonstrate effective communication and teamwork in a retail environment.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction throughout the customer journey.

Skills

Customer Service Skills

Team Player

Effective Communication

Basic Maths

Flexibility

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. To achieve personal KPIs and contribute to overall store performance

2. Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

3. Help to ensure the store remains as commercial as possible following company guidelines

4. Adhere to company’s policies and procedures

5. Responsible for maintaining health, safety, and environmental standards in store

6. Perform other duties as required from the management team

REQUIREMENTS FOR SUCCESS:

1. Team Player

2. Demonstrate customer service skills

3. A passion for retail and sales

4. Desire to learn

5. Ability to perform basic maths and general retail operational processes

6. Effective communication skills

7. Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

1. Competitive compensation

2. Potential to earn more through our Retail Bonus Scheme

3. Great development opportunities

4. Inclusive working environments across all our European locations

5. Generous staff discount

6. Project involvement across our European region

7. Flexible uniform package