Retail Associate (30 hours) - Bicester

New Balance; Bicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic retail associates who are passionate about customer engagement. This role offers the opportunity to be a brand ambassador while contributing to a thriving retail environment. You will be responsible for achieving personal KPIs and ensuring customer satisfaction from entry to exit. The company values teamwork and effective communication, making it essential for you to thrive in a collaborative setting. With competitive compensation and opportunities for development, this position is perfect for those looking to grow in the retail sector.

Benefits

Generous Staff Discount

Flexible Uniform Package

Great Development Opportunities

Inclusive Working Environment

Potential to Earn More through Bonus Scheme

Qualifications

• Demonstrate customer service skills and a passion for retail.
• Ability to perform basic maths and effective communication.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction throughout the customer journey.

Skills

Customer Service Skills

Teamwork

Sales Skills

Effective Communication

Basic Maths

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Achieve personal KPIs and contribute to overall store performance.

2. Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.

3. Help to ensure the store remains as commercial as possible following company guidelines.

4. Adhere to company policies and procedures.

5. Responsible for maintaining health, safety, and environmental standards in store.

6. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Team player.

2. Demonstrate customer service skills.

3. A passion for retail and sales.

4. Desire to learn.

5. Ability to perform basic maths and general retail operational processes.

6. Effective communication skills.

7. Flexible work schedule including weekends and holidays.

ADDITIONAL BENEFITS:

1. Competitive compensation.

2. Potential to earn more through our Retail Bonus Scheme.

3. Great development opportunities.

4. Inclusive working environments across all our European locations.

5. Generous staff discount.

6. Project involvement across our European region.

7. Flexible uniform package.