Retail Associate (16 Hours) - Oxford Street

New Balance; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

New Balance is seeking passionate retail associates in London to elevate customer experiences while achieving personal and store performance goals. The ideal candidate thrives in a team environment, exhibits strong customer service skills, and is flexible with their schedule. In return, enjoy competitive compensation, great development opportunities, and a generous staff discount.

Benefits

Competitive compensation

Potential to earn through Retail Bonus Scheme

Great development opportunities

Inclusive working environments

Generous staff discount

Qualifications

• Demonstrate customer service skills.
• Ability to perform basic maths and general retail operational processes.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction.
• Help maintain store as commercially viable according to company guidelines.
• Adhere to company's policies and procedures.
• Maintain health, safety, and environmental standards.

Skills

Customer Service

Team Player

Flexibility

Basic Maths

Effective Communication

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIsand contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

• Help to ensure the store remainsas commercial as possible following company guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.