Retail Associate

Buscojobs; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading off-price retailer as a Retail Associate and be part of a dynamic team that values its people! In this role, you will ensure customers enjoy a positive shopping experience by providing friendly service and maintaining a clean and welcoming store environment. You'll assist customers with their needs, uphold the company's standards, and contribute to a culture of teamwork and respect. This is a fantastic opportunity to grow your career in a supportive and diverse workplace that celebrates your unique contributions. If you're passionate about customer service and thrive in a fast-paced environment, we want to hear from you!

Qualifications

• Ability to communicate effectively with customers and associates.
• Basic math skills for retail transactions.

Responsibilities

• Ensure a positive shopping experience for all customers.
• Maintain a clean work area and adhere to company standards.
• Assist customers with merchandise and answer their questions.

Skills

Customer Service

Communication Skills

Basic Mathematical Calculations

Tools

Point of Sale Systems

Personal Digital Assistants (PDAs)

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience :

• Success : Our winning team pursues excellence while learning and evolving.
• Career growth : We develop industry leading talent because Ross grows when our people grow.
• Teamwork : We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equity & Inclusion : We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

GENERAL PURPOSE :

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.

ESSENTIAL FUNCTIONS :

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrates a sense of urgency to efficiently perform their role.

COMPETENCIES :

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS / ADA :

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.

SUPERVISORY RESPONSIBILITIES : None

DISCLAIMER : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.