Retail Assistants, RBO Shop

Royal Academy Of Dance; City of Westminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A cultural organization in London is seeking Retail Assistants to provide world-class customer service during their busy season. Responsibilities include excellent customer interaction, order processing, and sales reconciliation. Attention to detail and strong communication skills are essential. The position offers £13.85 per hour, with applications closing at 8 am on October 15, 2025.

Qualifications

• Experience in retail or customer service roles preferred.
• Ability to work in a team and provide an inclusive environment.

Responsibilities

• Provide excellent customer service face-to-face and online.
• Pick and pack online orders efficiently.
• Reconcile takings and stock accurately.

Skills

Customer service

Communication skills

Technology use

Detail-oriented

Sales skills

Tools

Point-of-sale software

Job description

Overview

Casual rate: £13.85 per hour

Based in Covent Garden, London

At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.

We are looking for fantastic Retail Assistants to support our dedicated, friendly and professional team, during our busiest period of the year.

Responsibilities

• Provide excellent customer service to all customers face to face, by phone, or online.
• Follow guidelines to pick and pack online orders to ensure they are processed efficiently and correctly.
• Be committed to providing an inclusive environment to colleagues and visitors.
• Demonstrate excellent communication skills and a proactive approach.
• Maintain an eye for detail, excellent time keeping, and presentability.
• Confidently make sales and accurately reconcile takings and stock.
• Confidently use technology such as point-of-sale software and ticket scanners.

Interviews

You must be available to attend an in-person Assessment Centre at the Royal Opera House Covent Garden on Tuesday 21 October 2025.

Diversity, Inclusion and Equal Opportunities

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Apply

Click here for more information and to apply

Closing date

Closing date for applications: 8am, Wednesday 15 October 2025