Retail Assistant - WHSmith

Moto Hospitality; Trash Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Retail Assistant to deliver exceptional customer service and manage store operations at UK motorway rest stops. This role offers a salary of £12.35 per hour, an annual bonus, and discounts on popular brands, along with training opportunities. Ideal candidates possess a passion for customer service and teamwork. No experience is required, as full training is offered.

Benefits

Up to £440 annual bonus scheme

Up to 60% colleague discount

Enhanced benefits: pension, sick pay

Development opportunities

Weekly pay

Qualifications

• No prior experience needed; training provided.
• Ability to work efficiently under pressure.
• Effective communication skills.

Responsibilities

• Serve customers efficiently.
• Receive deliveries and restock items.
• Provide excellent customer service.
• Maintain stock levels and displays.
• Handle customer inquiries.

Skills

Customer service

Teamwork

Cash handling

Job description

Retail Assistant - WHSmith

Job details

• Posting date: 11 August 2025
• Hours: Full time
• Closing date: 08 September 2025
• Location: Reading, RG30 3UQ
• Company: Moto Hospitality
• Job type: Permanent
• Job reference: teamtailor-6289906-1584387

Summary

£12.35 per hour. Address: Reading Services, M4 eastbound, Burghfield, Reading RG30 3UQ. Joining Moto is easy; we're looking for enthusiastic people to be part of our team, delivering WHSmith's travel essentials and exceptional customer service at UK motorway rest stops. No prior experience needed; we'll train you.

What we offer our Retail Assistants:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount on brands like Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits: pension, sick pay, maternity, paternity, life assurance
• Development opportunities including funded qualifications
• Weekly Pay

Responsibilities:

• Serving customers efficiently
• Receiving deliveries and restocking
• Providing excellent customer service
• Maintaining stock levels and displays
• Handling customer inquiries
• Operating tills and managing cash
• Ensuring product quality and cleanliness

Please check access to the site before applying, as some motorway locations have limited public transport options. Roles may include team member, retail assistant, customer service assistant, or others like carer, cleaner, or warehouse assistant. Hourly rates may vary for under 18s.

Note: Internally, this role is called Customer Service Assistant. The annual bonus is approximately one week's salary, based on average hours worked. Apply today!