Retail Assistant Store Manager (Harlow)

Three UK; Harlow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications provider is seeking a Retail Assistant Store Manager in Harlow. You will support the Store Manager, enhance store performance, and ensure exceptional customer experiences. The ideal candidate has leadership qualities and a strong commitment to team development. This role includes a comprehensive benefits package, focusing on employee well-being and professional growth.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus additional days

Qualifications

• Prior experience in a store management role or desire to step up from an advisor position.
• Motivated to coach and develop a high-performing team.
• Strong passion for delivering exceptional customer service.

Responsibilities

• Coach and develop your team, ensuring outstanding performance.
• Oversee daily operational tasks for store efficiency.
• Deliver outstanding customer service, leading by example.

Skills

Leadership Qualities

Team Development

Customer Focused

Sales Achievement

Problem Solving

Job description

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Retail Assistant Store Manager (Harlow), Harlow

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Client:

Three UK

Location:

Harlow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

02b5b9881d6c

Job Views:

5

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Job Description

As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.

Key Responsibilities:

• Team Management Support:Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
• Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
• Customer Engagement:Deliver outstanding customer service to our customers and set a high standard by leading through example.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store.

Key qualities include:

• Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
• Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
• Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
• Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Reasonable Adjustments

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process

We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email [emailprotected]