Retail Assistant Store Manager

PUMA; Livingston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports retailer in Livingston is seeking an experienced retail manager to drive sales and ensure exceptional customer service. The ideal candidate will have proven management experience in a retail environment, a passion for the brand, and strong interpersonal skills. This position offers opportunities for team development and leadership within a dynamic retail setting.

Qualifications

• Proven management experience in a focused, customer service-oriented retail environment.
• Passion for PUMA Brand.
• Strong organizational and time management skills.

Responsibilities

• Ensure the Store achieves sales, KPIs, and profitability goals.
• Guarantee high standards of customer experience.
• Assist in recruitment and training of team.

Skills

Management experience in retail

Customer service orientation

Strong interpersonal skills

Organizational skills

PC literacy

Tools

MS Office (Outlook, Excel, PowerPoint, Word)

Job description

Responsibilities

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

Qualifications

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skills
• Ability to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.