Retail Assistant - Samsung Experience Store

TN United Kingdom; Leicester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Join a leading tech retail team as a Retail Assistant at the Samsung Experience Store in Leicester. You'll engage with customers, enhance their experience with Samsung products, and contribute to a dynamic retail environment. This role offers opportunities for growth, training, and a supportive team culture focused on customer satisfaction and technology.

Benefits

Birthday Holiday

Discounts across multiple retailers

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Seeded Devices

Employee Assistance Platform

Annual partnership with National Charities

Celebrations of Awareness Days

Qualifications

• Passionate about people and technology.
• Commercially minded with a results-driven approach.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Assist customers in understanding Samsung products.
• Deliver exceptional customer service.
• Provide basic device repair services.

Skills

Interpersonal Skills

Adaptability

Commercial Awareness

Tech Savvy

Continuous Learning

Job description

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Client:

Partner Retail Services

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

db772aaeb218

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Highcross Shopping Centre, Unit 50, Upper Mall Level, 5 Shires Ln, Leicester LE1 4AN

Enhanced opportunity - £14.21

Bonus Potential - 20%

Hours: 24 HRS (At least 4 days working)

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity at the Samsung Experience Store in Leicester.

Role Summary:

As a Retail Assistant, you will be vital in delivering the goals of PRS & Samsung by embodying the brand's ethos and providing inspirational customer service. Your main focus will be enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.

Core Responsibilities:

• Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
• Customer Service: Be the friendly face of Samsung, delivering exceptional service that leaves a lasting impression.
• Customer Sales: Showcase Samsung products and services to help customers find the perfect fit for their needs.
• L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
• Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
• Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment.
• Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance.

Skills and Experience:

• Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
• Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
• Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of circumstances.
• Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with trends.
• Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. We provide opportunities for learning and career advancement, allowing you to shape your future in the tech retail industry. Our Learning and Development team is dedicated to your professional training, including induction, FCA, product, and customer journey training.

What we can offer you:

• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays