Retail Assistant (Opticians)

Boots; South Shields; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Enhanced parental leave pay

Flexible benefits

Counselling (TELUS Health)

Job summary

Boots Opticians in South Shields is hiring a Retail Assistant to be the friendly first point of contact for customers on the shop floor. You will listen to needs, guide choices and help customers find the right eyewear solution while delivering great service.

You'll be involved in ordering, dispensing and collection of glasses and contact lenses, supporting eye-tests and pre-screening, and providing aftercare.

Qualifications

• Demonstrated passion for customer care and service.
• Willingness to learn and adapt in a busy retail setting.
• Experience in retail or clinical environments is a plus.

Responsibilities

• Assist with ordering, dispensing and collection of glasses and contact lenses.
• Support eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Handle operational and administrative tasks for dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Desire to learn

Retail/clinical exp

Job description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them - no two days will be the same.

You will also be involved in:

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

What you'll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.