Retail Assistant (Opticians)

Boots; Bexleyheath; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Career development opportunities

Enhanced maternity/paternity/adoption:

Job summary

Boots Opticians is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You will help customers choose eyewear, assist with dispensing glasses, and support pre-screening activities and eye-tests where relevant.

You’ll contribute to maintaining store standards, handle aftercare through repairs and adjustments, and perform routine dispensing and administrative tasks. A passion for customer care and a willingness to learn are essential.

Qualifications

• Passion for customer care.
• Desire to learn and grow in a healthcare/retail environment.

Responsibilities

• Greet customers and build relationships to understand needs.
• Assist with dispensing glasses and contact lenses where appropriate.
• Support eye-tests and pre-screening activities.
• Provide aftercare through repairs and adjustments.
• Carry out dispensing prescriptions and store operations.

Skills

Customer service

Desire to learn

Retail experience (nice to have)

Job description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them - no two days will be the same.

You will also be involved in:

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

What you'll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.