Retail Assistant (Opticians)

The Boots Company PLC; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Retail Assistant to join their dynamic team. In this role, you will be the first point of contact for customers, helping them find the perfect eyewear solutions. With a focus on customer care and a commitment to ongoing learning through a comprehensive training program, you will enjoy a fulfilling career in a supportive environment. This role offers the chance to develop your skills while making a genuine impact on customers' experiences. Join a company that values inclusivity and diversity, and be part of a team that strives for excellence in customer service.

Benefits

Discretionary Quarterly Bonus

Generous Employee Discounts

Clinical Career Development Opportunities

Enhanced Maternity/Paternity Leave Pay

Access to 24/7 Counselling and Support

Qualifications

• Passion for customer care and a desire to learn.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Build relationships with customers and assist with eyewear solutions.
• Support eye-tests and provide aftercare support.

Skills

Customer Care

Desire to Learn

Job description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

You will also be involved in:

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions

You will be based in store and report to store manager.

What you’ll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment
• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Check out our FAQs on searching for jobs, applications, interviews and other commonly asked questions

Thank you for your interest in applying to one of our vacancies. We are currently making some essential updates to our application system in order to improve your experience. We’ll be back up and running on Monday 9th January but in the meantime we would love to hear from you - please click below to register your interest with our team, just send your name, contact information and the job reference number and a member of our team will be in touch.

Thank you for your interest in applying to one of our vacancies. We are currently making some essential updates to our application system in order to improve your experience and unfortunately during this time you will not be able to apply for jobs with us. We’ll be back up and running on Monday 9th January, so please check back then - we’d love to hear from you.

Got it! You can view your saved jobs in the menu at the top of the page or click the link below.

At Boots care is at the heart of everything we do.
Discover how we support you to achieve your goals, how we’re creating an open and inclusive working environment and explore our meaningful benefits.