Retail Assistant (Opticians)

Boots; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and beauty retailer is seeking a Retail Assistant for their Opticians store in Exeter. In this role, you'll build relationships with customers, assist in eye-tests, and provide aftercare support. Ideal candidates are passionate about customer care and eager to learn. The position offers a variety of benefits, including discounts and development opportunities in an inclusive environment.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• No specific academic qualifications required, but experience in retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing, and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Passion for customer care

Desire to learn

Job description

Retail Assistant (Opticians)

Exeter, High Street • Permanent • Full-time, Part-time

Overview

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

You will develop your knowledge through our industry leading “Step Into Optics” training programme, which includes workshop based learning and practical on-the-job experience.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

You will be based in store and report to the store manager.

What you’ll need to have

• Passion for customer care
• Desire to learn

It would be great if you also have

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What’s next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Closing date

16-Sep-2025

Additional information

• Business Area: Opticians, Retail
• Function: Opticians
• Specialism: Boots Opticians Operations
• Keywords: customer, retail, opticians, optometry, apprentice, student, sales assistant, sales advisor, customer advisor, Optical Support
• Hours per week: 37.5
• Latitude, longitude: 50.725508398,-3.527942246
• Shift Pattern: Weekdays, Weekends, Weekdays and Weekends
• Airport: No
• Hours per week (alternative): 25 to 34 hours per week, Over 35 hours per week
• Store: 3028 - Exeter
• Region/Area: OPT107 - South West and Channel Islands
• Country: UK
• Address: 251 High Street, Exeter