Retail Assistant ManagerNewtownabbey, Vereinigtes Königreichvor OrtNewtownabbey, Vereinigtes Kö[...]

TN United Kingdom; Newtownabbey; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic leader to inspire a retail team in Newtownabbey. This role emphasizes delivering exceptional customer service and motivating team members to exceed sales targets. You will play a crucial role in mentoring and developing talent while fostering a culture of inclusivity and care. With fantastic holiday benefits and a commitment to personal development, this position offers an exciting opportunity to make a significant impact in the travel sector. Join a forward-thinking company where your uniqueness can shine and help shape the future of travel.

Benefits

Holiday Discounts

Health and Wellbeing Support

Flexible Shift Patterns

Development Investment

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident in managing accounts and complying with company policies.

Responsibilities

• Lead by example and inspire your team while embracing change.
• Monitor customer feedback to improve satisfaction and loyalty.

Skills

Customer Service

Team Leadership

Sales Motivation

Mentoring

Organizational Skills

Job description

Social network you want to login/join with:

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Client:

TUI

Location:

Newtownabbey, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

27e07deb8fb1

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
• You will support your line manager with developing your team to be proactive, investigate and resolve questions or complaints. If things don’t go quite right, you’ll be confident to step in and take ownership.
• You’ll monitor and report on customer feedback and insights to support your Line Manager in spotting trends and improving customer satisfaction and loyalty to grow our business.
• Your personality and experience will help you guide, coach, and develop your team to reach high performance and standards collaboratively.
• Technology is evolving daily, and so is TUI. You’ll build your knowledge using the best tools to understand our customers and adapt your style to assist both customers and colleagues.
• Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’.

ABOUT YOU

• A proven passion for leading by example and delivering excellent customer service.
• A confident and fun motivator with the drive to exceed targets and overcome challenges.
• Skilled at mentoring to support your Line Manager in developing your team and retaining talent.
• Develop a fair and inclusive management style that recognizes our people are our most valuable asset.
• An organized individual who takes pride in their work and ownership of their development.
• Confident in managing accounts, complying with company policies, and responsible for store operations.
• Flexible to work variable shifts including evenings and weekends, with shift patterns shared 4 weeks in advance.

OUR OFFER

• Fantastic holiday benefits including discounts, special offers, and the option to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme rewarding exceeding targets & discretionary bonuses.
• Health and Wellbeing support in areas like Financial, Health, Social, Community, and Career.
• An inclusive environment fostering a Culture of Care.
• Disability Confident Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We love to see your uniqueness shine and inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website.

If you need further information about this opportunity, please email us.