Retail Assistant ManagerManchester, Vereinigtes Königreichvor OrtManchester, Vereinigtes Königreich

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a dynamic leader to inspire and develop a high-performing team. This role offers the opportunity to drive sales and enhance customer satisfaction while providing exceptional support and mentorship to your team. With a focus on inclusivity and personal development, you will play a key role in shaping an engaging workplace culture. Enjoy fantastic holiday benefits, a competitive salary with commission, and the chance to make a real impact in the travel industry. If you're passionate about customer service and team success, this is the perfect opportunity for you.

Benefits

Holiday Discounts

Commission Scheme

Health and Wellbeing Support

Inclusive Environment

Investment in Development

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident motivator with the drive to exceed targets and overcome challenges.

Responsibilities

• Lead by example and role model company values to inspire your team.
• Monitor customer feedback to improve satisfaction and loyalty.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Mentoring

Organizational Skills

Job description

Social network you want to login/join with:

col-narrow-left

Client:

TUI

Location:

Manchester, United Kingdom

Job Category:

Retail

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b04719f26bcb

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
• You will support your line manager with developing your team to be proactive, investigate and resolve questions or complaints. If things don’t go quite right, you'll be confident to step in and take ownership.
• You’ll monitor and report on customer feedback and insights to support your Line Manager in spotting trends and improving customer satisfaction and loyalty to grow our business.
• Your personality and experience will help you guide, coach, and develop your team to reach high performance and standards collaboratively.
• Technology is evolving daily, and TUI provides you with the best tools to understand our customers and adapt your style to assist both customers and colleagues effectively.
• Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’.

ABOUT YOU

• A proven passion for leading by example and delivering excellent customer service.
• A confident and fun motivator with the drive to exceed targets and overcome challenges.
• Skilled mentor supporting your Line Manager in developing your team and retaining talent.
• Develop a fair and inclusive management style that recognizes our people as our most valuable asset.
• An organized individual who takes pride in their work and ownership of their development.
• Confident to balance accounts, comply with company policies, and jointly manage every aspect of the store.
• Flexibility to work variable shift patterns each week, including evenings & weekends, shared 4 weeks in advance.

OUR OFFER

• Fantastic holiday benefits including discounts, special offers, and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme rewarding exceeding targets & discretionary bonuses.
• Health and Wellbeing support across five key areas – Financial, Health, Social, Community, and Career.
• An inclusive environment with a Culture of Care.
• Disability Confident Committed Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We love to see your uniqueness shine through and inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website.

If you require further information about this opportunity, please email us.