Retail Assistant ManagerLeicester, Vereinigtes Königreichvor OrtLeicester, Vereinigtes Königreich

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated leader to inspire their team and enhance customer satisfaction. In this dynamic role, you will guide and develop your team, ensuring they exceed sales and service objectives while fostering an inclusive environment. With a focus on personal development and a commitment to excellent customer service, you will play a crucial role in driving the business forward. Enjoy fantastic holiday benefits, a competitive salary, and the chance to make a real impact in a supportive workplace that values diversity and inclusion.

Benefits

Holiday benefits

Health and Wellbeing support

Inclusive environment

Investment in development

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Skilled mentor to support your Line Manager in developing your team.

Responsibilities

• Lead by example and inspire your team while embracing change.
• Monitor customer feedback to improve satisfaction and loyalty.

Skills

Customer Service

Team Leadership

Mentoring

Sales Motivation

Organizational Skills

Job description

ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
• You will support your line manager with developing your team to be proactive, investigate and resolve questions or complaints. If things don’t go quite right, you’ll be confident to step in and take ownership.
• You’ll monitor and report on customer feedback and insights to support your Line Manager in spotting trends and improving customer satisfaction and loyalty to grow our business.
• Your personality and experience will help you guide, coach, and develop your team to achieve high performance and standards collaboratively.
• Technology is evolving daily, as is TUI. You will be provided with the best tools to understand our customers and adapt your style to answer questions from both customers and colleagues.
• Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’.

ABOUT YOU

• A proven passion for leading by example and delivering excellent customer service.
• A confident and fun motivator with the drive to exceed targets and overcome challenges.
• Skilled mentor to support your Line Manager in developing your team and retaining talent.
• Develop a fair and inclusive management style that recognizes our people as our most valuable asset.
• An organized individual who takes pride in their work and owns their development.
• Confident in managing accounts, complying with company policies, and responsible for store operations.
• Flexibility to work variable shifts, including evenings and weekends, with shift patterns shared 4 weeks in advance.

OUR OFFER

• Fantastic holiday benefits, including discounts, special offers, and the option to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme rewarding exceeding targets and discretionary bonuses.
• Health and Wellbeing support across five key areas – Financial, Health, Social, Community, and Career.
• An inclusive environment fostering a Culture of Care.
• Disability Confident Certified Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We celebrate your uniqueness and aim to inspire the future of travel. For more on our Diversity & Inclusion initiatives, please visit our website.

If you need further information about this opportunity, please contact us by email.