Retail Assistant ManagerCambridge, Vereinigtes Königreichvor OrtCambridge, Vereinigtes Königreich

TUI; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

An exciting opportunity at a leading travel organization for a retail team leader in Cambridge. In this role, you will lead by example, inspire your team to excel in customer service, monitor performance, and drive sales. Enjoy fantastic holiday benefits and opportunities for professional development while working in an inclusive environment.

Benefits

Competitive salary with commission

Health and wellbeing support

Fantastic holiday benefits

Inclusive work environment

Investment in personal development

Qualifications

• Experience in managing retail teams and exceeding sales targets.
• Passion for customer service and motivating teams.
• Flexible to work on variable shifts.

Responsibilities

• Lead and inspire your team by exemplifying company values.
• Support line manager in team development and monitoring customer feedback.
• Drive sales objectives and ensure high performance.

Skills

Customer Service

Team Leadership

Mentoring

Organizational Skills

Adaptability

Job description

Social network you want to login/join with:

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Client:

TUI

Location:

Cambridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

2a7c868bf7e1

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
• Support your line manager in developing your team to be proactive, investigate and resolve questions or complaints. Take ownership if things don’t go quite right.
• Monitor and report on customer feedback to support your Line Manager in spotting trends and improving customer satisfaction and loyalty.
• Guide, coach, and develop your team to reach high performance and standards collaboratively.
• Utilize evolving technology and tools to understand customers and adapt your communication style to assist both customers and colleagues.
• Drive your team to exceed sales and service objectives, often referred to as ‘Smashing your Targets’ in Retail.

ABOUT YOU

• Passionate about leading by example and delivering excellent customer service.
• Motivated, confident, and fun, with a drive to exceed targets and overcome challenges.
• Skilled in mentoring and supporting your team’s development and talent retention.
• Adopt a fair and inclusive management style, recognizing that people are our most valuable asset.
• Organized, proud of your work, and proactive about your development.
• Confident in managing accounts, complying with policies, and responsible for store management.
• Flexible to work variable shifts, including evenings and weekends, with shifts typically shared 4 weeks in advance.

OUR OFFER

• Enjoy fantastic holiday benefits, discounts, special offers, and the option to purchase additional ‘TUI time off’.
• Competitive salary plus a commission scheme rewarding target overachievement and discretionary bonuses.
• Support for health and wellbeing across financial, health, social, community, and career areas.
• An inclusive environment fostering a Culture of Care.
• Disability Confident Company committed to diversity and inclusion.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We celebrate your uniqueness and aim to inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website.

If you need further information about this opportunity, please contact us via email.