Retail Assistant Manager (Formby)

Cancer Research UK; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Liverpool seeks a Retail Assistant Manager to support the shop manager in engaging a diverse team and maximizing income through great customer service and community relationships. The ideal candidate has experience in a vibrant retail environment and strong adaptability to changing situations. This part-time role offers a generous salary and benefits package, as well as opportunities for personal development.

Benefits

Generous salary and benefits package

Career development opportunities

Discounts on travel and gym membership

Qualifications

• Working knowledge of what makes great customer service.
• Experience in a lively environment.
• Flexibility to work on a rota basis.

Responsibilities

• Support the shop manager in guiding the team.
• Commercially run the store including display and stock management.
• Create community relationships and support fundraising events.

Skills

Customer service

Adaptability

Commercial awareness

Communication

Job description

Overview

Retail Assistant Manager

Salary: £12.78 - £14.91 per hour plus benefits

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week

Location: Formby

Closing date: 28 September 2025 23:55. This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

The internal title for this role is Assistant Shop Manager.

About Cancer Research UK

At Cancer Research UK, we exist to beat cancer. We’re looking for someone motivated, who shares our vision, to join our trading team and support the shop manager and team to maximise income through people, resources and stock.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility. Our retail teams cover the needs of their stores by working on a rota basis. While a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

Download the full role profile.

What will I gain?

We offer a generous salary and benefits package, career and personal development opportunities, and high-quality tools, policies and processes to enable you to do your job well. Our benefits include a substantial retirement plan, generous leave allowance, discounts on travel to technology, gym membership, and more. Retail teams also have access to wellbeing support from the Retail Trust.

For the full job description and more information about working with us please contact the recruitment email: [e-mail]

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; however we won’t be able to view them until we invite you for an interview. Please complete the work history section of the online application form so we can assess you quickly, fairly and objectively.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.

For more information please visit our website or contact [e-mail]. Follow us on LinkedIn, Facebook, Instagram, X and YouTube for updates on our work and careers.

Our vision is to create a charity where everyone belongs and benefits from the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want every candidate to perform at their best during the application and work processes. Please inform us of any concerns or adjustments you might need to enable this to happen by contacting [e-mail] or 020 3469 8400 as soon as possible.

Please note we are unable to recruit anyone below the age of 18.