Retail Assistant Manager

TUI Group; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company is seeking an Assistant Manager for their Woking store. You will lead and inspire a team to provide exceptional customer service while selling holidays and travel products. The role requires strong leadership skills, a passion for customer satisfaction, and the ability to coach others to high performance. This position offers a competitive salary of £13.30 per hour, alongside fantastic benefits including a commission scheme and health programs.

Benefits

Commission scheme

Holiday benefits and discounts

Health and Wellbeing programs

Pension scheme

Qualifications

• Experience in retail management or a similar role.
• Strong leadership and motivational skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Lead and inspire the team to deliver excellent customer service.
• Coach and develop team members to reach high performance.
• Monitor customer feedback and improve satisfaction.

Skills

Customer service excellence

Team leadership

Coaching and development

Job description

TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Woking store, you’ll work alongside your manager to lead, inspire, coach, and develop a team to become destination experts. Your team will recommend and sell holidays, cruises, UK breaks, and additional products while delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

- TUI offers much more than just a starting salary of £13.30 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.

ABOUT THE JOB

- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Use your personality and experience to guide, coach, and develop the team to reach high performance and standards that drive engagement.
- Assist with developing the team to be proactive, investigate, and resolve questions or complaints. Take ownership if things don’t go quite right.
- Work with a variety of systems to enhance your knowledge and improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction, and grow our business.
- Assist with recruiting talent, maintaining high engagement levels, and low attrition.