Retail Assistant Manager

RADLEY + CO. LIMITED; East Kilbride; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury handbag retailer in East Kilbride is looking for an Assistant Manager to motivate and train the team to deliver exceptional customer experiences. The ideal candidate will have strong leadership skills and the ability to analyze performance using tools like Power BI. This role also supports the Store Manager in all aspects of store operations and profitability. Competitive salary and a comprehensive benefits package offered.

Benefits

Competitive salary & performance-based incentives

Generous staff discount on products

Opportunities for professional development

Enhanced annual leave

Sickness Pay

Life Assurance Cover

Virtual GP

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing App

Company Bonus

Time in Service Rewards

Sample Sales

Special Occasion Gifts

Cycle to Work Scheme

Electric Vehicle Scheme

Season Ticket Loan

Qualifications

• Experience in managing and leading teams effectively.
• Ability to analyze performance using Power BI.

Responsibilities

• Deliver exceptional customer experience.
• Drive sales and manage store profitability.
• Recruit, train, and coach team members.

Skills

Great coaching and leadership skills

Ability to remain calm under pressure

Adept in dealing with people issues

Impact and influence business decisions

Experience with Power BI

Microsoft 365 experience

Job description

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.

Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

Assistant Manager, Radley, Cotswolds Designer Outlet

You will motivate, inspire, train and develop your team to deliver excellence in everything they do.

You will lead your team to deliver exceptional customer experience and create a selling culture that makes the Radley customer return time and time again,

You will be able to demonstrate an entrepreneurial spirit and be commercially astute, showing creativity and inspirational directive in managing your own business unit.

As an Assistant Manager, you should regard your position as partnering your Store Manager, offering your manager the required support to enable the store to function smoothly and with great success. You are effectively a ‘Store Manager in training’ and under the guidance of your line manager should look to involve yourself in all aspects of store life.

Key Responsibilities

• Delivering an exceptional customer experience and being an ambassador to your team and the brand
• Sales and KPI focused and delivering growth
• Commercial acumen through effective best sellers, floor walks and money mapping
• Achieving EBITDA target and accountable for the profitability of the store through managing costs
• Growing store traffic through local marketing and store events
• People Mgmt.: recruitment / training /development / coaching / supporting Store Manager
• Actively building relationships with key contacts across the business
• Supporting Store Manager in stock allocation and control including preventing stock loss

Skills & Experience

• Great coaching and leadership skills
• Ability to remain calm under pressure
• Adept in dealing with people issues
• The ability to impact and influence business decisions
• Experience with Power BI to analyse performance
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Benefits & perks

• Competitive salary & performance-based incentives
• Generous staff discount on Radley products
• Opportunities for professional development & training
• Enhanced annual leave (incl. holiday buy)
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Time in Service Rewards
• Sample Sales
• Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan

We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.

We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.