Retail Assistant - M&S Simply Food

Moto; West Midlands; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discretionary Christmas bonus

Staff discount (55%)

Sick pay and life assurance

Funded qualifications

Weekly pay

Job summary

Moto is seeking a Retail Assistant at Frankley Services near Birmingham. You will greet customers, process orders, and maintain store standards to ensure a friendly shopping experience. The role offers a discretionary annual bonus, staff discounts, and weekly pay.

It requires adaptability to varied shifts between 5am and 10pm across weekdays and weekends, with a focus on teamwork and excellent service. The ideal candidate thrives in fast-paced environments, remains composed under pressure, and

Qualifications

• Experience delivering friendly customer service in a busy environment.
• Ability to adapt to shift patterns including early mornings and weekends.
• Willingness to work as part of a team to maintain store standards.

Responsibilities

• Greet customers with a warm, friendly welcome.
• Process orders and requests efficiently.
• Maintain brand standards and deliver a memorable customer experience.
• Resolve enquiries with a customer-centric approach.
• Receive deliveries and replenish displays for product availability.
• Keep workspace clean, tidy and welcoming.
• Collaborate with colleagues to foster teamwork and a positive store culture.
• Prepare the store for the next trading day.

Skills

Customer service

Teamwork

Adaptability

Job description

Retail Assistant - £12.90ph - 14hrs per week initially up to Jan 2027

Shifts: Vary between 5am to 10pm, mixture of weekdays and weekends required

Address: Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR

Are you ready to be our next M&S Simply Food Retail Assistant?

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food's handy range quality food items and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas

• Up to 55% colleague discount across our franchise partner brands

• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

• Fantastic development opportunities including funded qualifications

• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome

• Processing orders and requests in a timely and efficient manner

• Delivering our brand standards to a level our customers have come to expect

• Resolving challenges and enquiries with a customer centric mindset

• Receiving deliveries and replenishing displays to provide maximum product availability

• Ensuring your workspace and store is kept clean, tidy and welcoming

• Working with colleagues to deliver a culture of togetherness and teamwork

• Leaving our customers with a memorable experience worth coming back for

• Helping prepare the store, ready for the following days trade

What we're looking for in you:

We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18's

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP