Retail Assistant - M&S Simply Food

Moto Hospitality; Wakefield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Retail Assistant to provide exceptional customer service at Woolley Edge Services. You will engage with customers, process orders, and maintain a welcoming environment. Ideal candidates are adaptable and thrive in dynamic settings. This is a fixed-term role with various shifts offering competitive hourly pay and benefits including discounts and development opportunities.

Benefits

Discretionary bonus pay

Colleague discounts

Enhanced sick pay

Development opportunities

Weekly Pay

Qualifications

• Ability to thrive in fast-paced, high-energy environments.
• Strong communication and teamwork skills.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests efficiently.
• Delivering brand standards to meet customer expectations.
• Resolving customer enquiries with a proactive approach.
• Replenishing displays and ensuring product availability.
• Maintaining a clean and welcoming workspace.

Skills

Customer service orientation

Adaptability

Job description

Retail Assistant - £12.40 per hour Fixed Term Contract 6 Months

Shifts: Various shifts between 5am and 10pm, 14 Hours per week

Address: Woolley Edge Services, M1, Wakefield WF4 4LQ

Are you ready to be our next M&S Simply Food Retail Assistant? Here at Moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food’s handy range quality food items and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for Moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.