Retail Assistant - FTC

Screwfix Direct Ltd.; Cardiff; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days annual leave

Pension contribution

Life cover

Employee discount

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant in Cardiff for a fixed-term contract. You will welcome customers, guide them to products, and support in-store operations with a focus on service quality and efficiency.

You’ll join a busy team with excellent training, development, and flexible shift patterns designed to support a healthy work-life balance. This role emphasizes customer care and teamwork within a nationwide retailer.

Qualifications

• Ability to provide excellent customer service with a positive attitude.
• Clear communication and the willingness to help customers.
• Team-oriented approach and reliability in a busy retail environment.
• Flexibility to adapt to shifts and training opportunities.
• Friendly and proactive in supporting store operations.

Responsibilities

• Welcome customers, identify needs, and guide them to products.
• Support deliveries, stock handling, and order collection while keeping standards high.
• Collaborate with team members to ensure a smooth store experience.

Skills

Great service

Communication

Team player

Flexible

Problem solving

Tools

POS / POS basics

Job description

Overview

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track to develop your career.

This is a fixed-term contract opportunity up to XX months.

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Qualifications

YOU ARE…

• Amazing at giving great service, with a positive can-do, no-nonsense approach
• Prepared to work hard and make the most of our training
• A great communicator who loves to help people
• Willing to learn, you don’t need retail experience to succeed
• Friendly, flexible, reliable, honest and enthusiastic!

WHAT’S IN IT FOR ME?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• Excellent training and ongoing development, we’ll also help you be the best you can be.

Follow us and find out more on our LinkedIn, Instagram & Twitter pages!

Please note, this advert may close early if the appropriate number of applications has been reached.

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]