Retail Assistant (Flexible Location)

Herefordshire Wildlife Trust; Leominster; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Annual leave 33 days

Employer pension 5%

Group Life Assurance 2x salary

Health Cash plan

Sick Pay

Training and development

Free Parking onsite

Job summary

Herefordshire Wildlife Trust is seeking a Retail Assistant to join our Queenswood Shop and Visitors Centre, with a flexible location base at Queenswood Country Park and Arboretum, Leominster. This permanent, part-time role guarantees 6.5 hours per week with potential to increase, and covers our charity shop network across Herefordshire.

You will deliver exceptional customer service, promote the Trust’s work to visitors and volunteers, and help maximise income from donations and merchandise,

Responsibilities

• Enhance the Queenswood visitor experience ensuring all visitors receive exceptional customer service before, during and after visits.
• Maximise the income of our gift and charity shops through sale of donated and new goods items, with focus on Gift Aid donations.
• Promote the work of the Trust to volunteers, donors and customers alike.
• Support the Queenswood team and Charity Shop Managers with leading our volunteer teams, focusing on excellent customer service in all our shops.

Job description

Retail Assistant (Flexible Location)

Closing date: Monday 31 August 2026 Salary: £12.71 per hour Contract type: Permanent / Working hours: Flexible Location: Queenswood Country Park and Arboretum, Dinmore Hill, Leominster, Herefordshire, HR6 0PY

We are seeking a Retail Assistant to work in our vibrant Queenswood Shop and Visitors Centre and in our other shop locations. This is a flexible role. The successful applicant will be guaranteed 6.5 hours work per week, and likely offered more.

Closing date: Monday 31st August
Interview date: Wednesday 2nd September

Due to the number of applicants we will only provide feedback to those interviewed.

Job reference: Retail Assistant (Flexible Location)

Main Job Purpose:

• Enhance the Queenswood visitor experience ensuring all visitors receive
  exceptional customer service before, during and after visits. Providing information relating to car parking; accessibility; events and trails.
• Maximise the income of our gift and charity shops, through sale of donated and new goods items. With focus on our key driver: Gift Aid donations.
• Promote the work of the Trust to volunteers, donors and customers alike.
• Support the Queenswood team and Charity Shop Managers with leading our volunteer teams, focussing on excellent customer service in all our shops.

(Please open the Job Description below)

Term: Permanent/Part-Time. 1 day a week (6.5hrs), with flexibility to cover additional hours most weeks
Reports to: Retail & Visitor Services Manager with support from Charity Shop Managers
Location: Main base - Queenswood Country Park & Arboretum Visitor Centre with support cover across our various Charity Shops in Herefordshire
Management Responsibility: Volunteers
Liaison with: Retail & Visitor Services Manager, Head of Commercial, General Public, Herefordshire Wildlife Trust Staff and Volunteers

• Annual leave 33 days inclusive of 8 bank holidays increasing by one day per to a max of 38 days (pro rata for part-time staff)
• 5% Employer pension contributions
• Group Life Assurance 2 x salary
• Health Cash plan and wellbeing services with Westfield Health
• Sick Pay
• Training and development
• Free Parking onsite

Commitment to Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and respected. We actively encourage applications from individuals who are underrepresented in the conservation sector, including, but not limited to, people from minority ethnic backgrounds, women, LGBTQ+ individuals, disabled people, and those from socio-economically disadvantaged groups. If you require any reasonable adjustments during the recruitment process, please let us know. We use an anonymised shortlisting process which means that personal details such as name, age, gender, and other identifying information are removed from applications before they are reviewed. Our focus is on your skills, experience, and potential to succeed in the role.