Retail Assistant & Fan Ambassador - Teliporter

Cardiff Union Services Ltd; Cardiff; On-site; GBP 60,000 - 80,000; Part time

Job summary

A temporary retail assistant role is available at a pop-up shop in Cardiff's St David's Shopping Centre, promoting popular culture merchandise. The position involves engaging customers, managing inventory, and ensuring a vibrant store atmosphere, operating up to 40 hours per week during the store's trading hours.

Qualifications

• Experience in retail, event marketing, or promotions is preferred.
• Strong background in customer service and sales.
• Confident in using POS systems.

Responsibilities

• Support customer experience and sales in the pop-up shop.
• Assist with visual merchandising and stock replenishment.
• Process payments and manage customer queries.

Skills

Customer Service

Sales

Visual Merchandising

Job description

2 + Weeks - Temporary Contract – Entertainment & Music Merchandise Retail

St David's Shopping Centre, Cardiff, Wales, CF10 2EF

Teliporter is hiring for a pop up shop, retail assistant in St David's Shopping Centre, Cardiff. You’ll be working on behalf of exciting entertainment, sports, popular culture, music and recording artist brands, launching pop up retail activations to sell official fan merchandise. If you're experienced in retail, event-based marketing, visual merchandising, sales or promotions, we’re keen to hear from you!

Purpose: Help with the successful operation of a popup shop, supporting all customer experience, customer service, retail sales, visual merchandising, checkout and other associated activities. Deliver a high standard of customer experience through the delivery of quality customer service, professionalism, product knowledge and the promotion of brand values.

Location: St David's Shopping Centre, Bridge Street, Cardiff, Wales, CF10 2EF

Role Type: Temporary

Start Date: 20 / 06 / 25

End Date: 06 / 07 / 25

Hours: up to 40 hours per week

Store Trading Hours: Weekday 10 – 8, Saturday 10 – 7 and Sunday 11 – 5

Working Hours: Your working hours will be defined and scheduled on a rota basis, which will be prepared and provided to you by your line manager in advance. The rota will be determined in line with the operational needs of the store and may vary from week to week. You may be scheduled up to 30 minutes before opening or after closing for preparation and shut down duties

Gross Rate: £14.00 per hour

Overview:

You will be part of the on-site retail operations team of a pop-up shop, helping to deliver all aspects of day-to-day store activities to create a first-class customer experience.

You’ll provide a positive customer experience and contribute to a vibrant store culture achieved through high levels of customer service, professionalism and fun.

This is a hands-on role engaging with customers, replenishing stock and driving sales activity. The role provides an opportunity to be involved in pre-event build and post-event breakdown activity.

Responsibilities:

• Be an ambassador for the brand and ensure that the company upholds its values in line with marketing, promotional, experience, service and sales objectives
• Contribute to and help to create a fun, exciting and playful environment within the store
• Ensure high levels of customer satisfaction and resolve any customer queries, to maximise visitors experience, throughout the duration of their store visit
• Act as the point of contact for customers on the shop floor, delivering excellent customer service and always acting with a customer-first mindset when answering customer questions
• Support customer service with product knowledge and awareness of new arrivals, the best sellers and trends etc.
• Offer alternative merchandise and help to up-sell and cross sell additional products or promotions in line with store targets and objectives
• Maintain the shop floor, ensuring it is clean, tidy, safe and welcoming for all visitors
• Support visual merchandising, marketing and promotional initiatives
• Aid in inventory management, including managing deliveries, stock and the replenishment of products across the shop floor, in line with merchandising instructions
• Process customer payments, sales transactions, refunds and returns using the EPOS systems
• Identify and communicate barriers to completing assigned tasks, constantly looking at ways to improve processes for a better customer experience
• Maintain the stockroom areas for efficiency, organisation and safety standards
• Be aware of the security policies and procedures and communicate any issue to management
• Effectively communicate with customers and colleagues
• Participate in team meetings, training, development and other associated activities
• Comply with Health and Safety regulations

Person Specification

Candidate Profile:

Ideally, you’ll have some retail, customer services, visual merchandising, sales or similar shop floor work experience. Alternatively you may have been involved in event-based marketing, promotions or sales. If you have an interest in; media, entertainment, sports, pop music and recording artists, it would be beneficial.

Experience:

• Proven experience in retail roles, ideally within high-traffic, fast-paced or event-driven environments
• Strong background in customer service, with a focus on customer-facing roles across retail, events or hospitality
• Demonstrated success in sales, marketing and product promotion, with the ability to meet and exceed KPIs and revenue targets
• Confident using POS systems to process transactions quickly and accurately
• Skilled in setting up visually engaging product displays that reflect brand identity and drive sales
• Basic understanding of safe working practices, particularly in dynamic or mobile retail settings
• Collaborative team player who thrives in fast-moving, customer-focused environments

Personal Attributes:

• A genuine passion for music, sports or entertainment
• Fan-focused mindset that understands fan culture and the emotional connection between people and their favourite artists or teams
• Excellent communication skills, able to engage easily with people from all walks of life in a confident and friendly manner
• Thrives in fast-paced, ever-changing environments where no two days look the same
• Attention to detail, from visual merchandising to customer interactions, you care about the little things that make a big difference
• Reliability & professionalism - You show up on time, work hard and take pride in representing brands
• Positive attitude - When it gets busy or things don’t go to plan, you stay upbeat, solution-focused and supportive
• A team player, you’re all about collaboration, jumping in to help your teammates and sharing in collective success
• Available for weekend, evening, and extended event hours

Come create something incredible with us. Join the Teliporter community today.

We welcome applications from people of all backgrounds, experiences and identities. We’re committed to building a diverse and inclusive workplace where everyone belongs and has the chance to thrive.

Please note, we are advertising this role on behalf of Teliporter and, if successful, you will be employed directly by Teliporter.

T his advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.

If you are on an hour s- limited visa, it is your responsibility to ensure you do not exceed the working- hour restriction Monday - Sunday , each week . This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.