Retail Assistant Ad

Specsavers; St Andrew; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Two free pairs of glasses per year

Family and friends discount

Paid training

Specsavers Perks App access

Job summary

Specsavers in the Australian Capital Territory is seeking an Optical Assistant for a full-time in-store role. You’ll greet customers, answer questions, and book appointments as part of a welcoming team.

You’ll learn to guide patients through pre-testing, support Optometrists, and dispense glasses with lens options tailored to each customer. Specsavers offers funded training and clear paths to leadership roles.

Qualifications

• Customer service mindset focused on helping customers.
• No prior optical experience required; full training provided.
• Comfortable learning the pre-testing phase and assisting Optometrists.

Responsibilities

• Greet, guide & book appointments to set up visits.
• Support the eye exam process by guiding patients and assisting the optometrist.
• Dispense glasses with suitable lens options and frame styling.
• Enhance the customer experience so every visitor leaves satisfied.

Skills

Customer service

Retail experience

Job description

It’s the feeling of being able to grow your own way

The Role: Full-time

Love retail, but feel like you need something more? At Specsavers, we turn retail into a career through the role of an Optical Assistant!

See this as the foundation to build on your retail or customer service experience to become an expert in all things optical.

In this role, no two days will feel the same:

• Greet, Guide & Book: Be the first friendly face customers see, assist with their queries, and manage bookings to ensure they’re all set for their next visit.
• Support the Experts: Learn to take patients through the pre-testing phase of their eye exam and assist our Optometrists to ensure smooth and efficient appointments.
• Frame Styling Specialist: Dispense glasses with a range of lens options tailored to each customer’s needs
• Customer Experience Champion: Be our customer experience champion and help us ensure that our customers leave feeling good.

Loving this and want to learn more? Once you have learnt the foundation, then be taught to be:

• Master Your Skill: Opportunity to work towards a Cert IV in Optical Dispensing with full funding available! (Eligibility and completion requirements apply.)
• Lean into Leadership: Opportunities to grow into In-Store Trainer or Supervisor roles - don’t take our word for it! Watch this to hear from our amazing team!

Our store teams bring the vision - join us and add yours:

• Who Are You? You’re passionate about customer service and improving lives. Whether you're new to the industry or bringing optics experience, full training will be provided.
• Your Superpower: Building strong rapport with people from all walks of life, making you the go-to person for customers seeking clear vision with Specsavers.
• Patient focused: You excel in fast-paced environments, communicate clearly, and always maintain a high level of professionalism under pressure.

Perks, Perks, Perks - Our Offer to You:

• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App - exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright - so, what are you waiting for?

At Specsavers, we’re all about helping you see the best version of yourself-by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people - and we want YOU to join us!

*Please note due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in Specsavers.

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.

• Two FREE pairs of glasses per year! Plus, family and friend's discount
• Level up your career with paid training - your future, your way!
• Attractive starting wage, and earn more when you hit key milestones!