Retail Assistant (42821)

Holland Barrett; Hitchin; On-site; GBP 6,800 - 7,200; Part time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit (after 6m)

Employee Assistance Programme

Life assurance (2x salary)

Colleague discount in store and online

Cycle to Work scheme

Job summary

Holland & Barrett is seeking a part-time retail team member in Hitchin on Hermitage Road for 10 hours per week at £13.17 per hour. You’ll welcome customers, recommend products and maintain high store standards while supporting promotions and teamwork.

Training will build product knowledge and provide trusted guidance to customers both in store and online as part of a busy, friendly environment.

Qualifications

• Passion for helping people and delivering great customer experiences.
• Strong communication and friendly, approachable style.
• Curiosity about health and wellness and willingness to learn.
• Able to stay organised, work in a busy retail environment.
• Confidence using technology and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products.
• Recommending products with confidence while delivering excellent service.
• Keeping shelves stocked and displays merchandising to a high standard.
• Supporting promotions and maintaining store presentation.
• Collaborating with your team to achieve store goals and a positive shopping experience.
• Using a consultative approach to understand needs and recommend in-store or online products.
• Completing training to build product knowledge and provide trusted guidance.

Skills

Customer service

Communication

Teamwork

Organised

Tech savvy

Tools

Tablets

Digital tools

Job description

Hermitage Road, Hitchin Permanent | 10 hours per week £13.17 per hour

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.