Retail Assistant

JR United Kingdom; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a renowned cultural institution as a Retail Assistant, where you will enhance visitor experiences through outstanding customer service and efficient retail operations. This full-time, temporary position requires two years of retail experience and offers varied shifts, including weekends.

Qualifications

• Minimum 2 years’ experience in retail sales and customer service.
• Able to work efficiently under pressure with a proactive mindset.

Responsibilities

• Deliver outstanding customer service across various Museum retail outlets.
• Process transactions using EPOS till systems.
• Maintain a clean and organised shop floor.

Skills

Customer service

Retail sales

Communication

Numerical confidence

Job description

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Step into a vibrant, visitor-focused Retail Assistant role within one of the UK’s most iconic cultural institutions, The British Museum.

The Role

We’re seeking enthusiastic and experienced Retail Assistants to join the team on a full-time, temporary basis for a minimum of 6 months. You’ll play a key part in shaping the visitor experience, driving sales and ensuring the shop floor remains welcoming and well-presented at all times.

Key responsibilities include:

• Delivering outstanding customer service across various Museum retail outlets
• Processing transactions using EPOS till systems (cash and card)
• Maintaining a clean and organised shop floor
• Supporting stock replenishment and general shop duties
• Communicating effectively with customers and colleagues
• Maintaining a calm, positive attitude in a high-footfall environment
• Rolling rota: 4 days on, 2 off
• Full-time hours vary, including weekends and late Fridays
• One full weekend off per month

About You

You’re a natural communicator, confident in high-volume retail settings, and genuinely enjoy connecting with customers from all walks of life. Your drive, resilience and warm personality help create a standout shopping experience that keeps people coming back.

• Minimum 2 years’ experience in retail sales and customer service
• Able to work efficiently under pressure with a proactive mindset
• Numerically confident and comfortable using till systems