Retail Assistant

Brighton & Hove Albion Football Club; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

Brighton & Hove Albion Football Club is seeking a Retail Assistant at the American Express Stadium. The role involves providing excellent customer service, engaging fans during home matchdays, and assisting with merchandise. Ideal candidates have retail experience and the ability to thrive in a lively environment.

Qualifications

• Experience in fast-paced retail or customer service environment is required.
• Ability to engage and inspire customers, making them feel valued.

Responsibilities

• Deliver first-class service during matchdays and merchandise launches.
• Assist fans in the retail environment and provide product knowledge.

Skills

Customer Service

Engagement

Ability to Work Under Pressure

Job description

Role: Retail Assistant

Salary: GBP12.60 per hour

Hours: To work all home matchdays. Additional hours during the week and busy periods will also be available

Location: American Express Stadium, Brighton

Contract Type: Worker Agreement

Deadline Day: 25th July 2025

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join Our Game-Changing Retail Team!

We're all about creating legendary experiences for every fan who steps into our stadium, and our passionate retail team makes it happen!

As a Retail Assistant, you'll be right at the heart of the action, delivering first class service, sharing your expert product knowledge, and making sure every fan leaves with exactly what they need (and maybe a little more!). From matchdays to merchandise launches, you'll help bring the excitement to life on the shop floor!

Your retail background

We're looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays.

If you've got experience in a fast-paced retail or customer service environment, we want to hear from you!

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.